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Change from Within – How bankers will re-earn trust

29th May 2012 @ 8:00 am - 5:00 pm

Venue: Linklaters, 1 Silk Street, London EC2Y 8HQ

The corporate world is facing new challenges. Business models and measures of performance are changing; sustainability issues are at the top of the agenda; new social media are changing relationships with customers; the centre of gravity in the global economy is shifting to the East. The pace of change is becoming ever more intense just as the nature of that change is being characterised by increasing complexity and uncertainty.

As a result leadership and behaviours are now increasingly recognised as being essential for lasting business success. Culture is the surest source of competitive advantage and the bedrock of an organisation’s resilience and capacity to adapt and renew.

The CIPD and Tomorrow’s Company have been exploring this new agenda for business success by assessing how, in practice, HR leaders can work with business leaders and boardrooms to help shape tomorrow’s sustainable, successful and adaptive organisations.

Nowhere is the relevance of this agenda more powerfully demonstrated than in banks and financial institutions. The contribution that behaviours and cultures made to the decisions and judgements that resulted in the global financial crisis is increasingly acknowledged – just as the commitment to embedding values and ethics is playing a vital role in the turnaround of those organisations, reinforced by the Lord Mayor’s Initiative: Restoring Trust in the City, now the City Values Forum.

We are therefore delighted to welcome Lady Susan Rice as our keynote speaker – Susan is Managing Director of Lloyds Banking Group Scotland and is also Chairman of the Chartered Banker Professional Standards Board (CB: PSB), which brings together nine major institutions to develop and embed professional standards in banking. The CB: PSB is one of a series of initiatives seeking not only to restore trust in banks and but also pride amongst bankers themselves.

Susan was the first woman to head a UK clearing bank when she was appointed Chairman and Chief Executive of Lloyds TSB Scotland, having previously worked for Bank of Scotland and NatWest Bancorp in New York.  Amongst her many other roles she chairs the Audit Committee of the Bank of England and is Senior Independent Director and chairs the Remuneration Committee of Scottish and Southern Energy. She was a Founding Director of Charity Bank and now of Big Society Capital and is active in addressing issues of social and financial exclusion.

Susan will be joined by Stephanie Bird, Director of HR Capability and Public Policy at CIPD, Joe Garner, Head of UK Retail and Deputy CEO of HSBC Bank plc, Vanessa Havard-Williams, Partner at Linklaters and Professor Veronica Hope-Hailey, Professor of Strategic Human Resource Management at Cass Business School.

Stephanie joined the CIPD in April 2009. She has over 20 years global HR experience, including organisations such as ICI, KPMG, CSC and Dell. Immediately before joining CIPD she was VP HR at BP plc, responsible for Talent and Organisation capability for the group. She had also been a non-executive on the CIPD Enterprises Board for two years. She is a Chartered Fellow of the CIPD.

Joe recently gave a hugely well-received lecture which we would encourage you to read (transcript available here). He previously worked at Procter and Gamble, founded an internet start-up, and had marketing and operational roles at Dixons Group plc. Joe also serves as a non-executive director of the Financial Ombudsman Service and serves as a member of the Financial Services Practitioner Panel.

Vanessa is founder partner of the firm’s environment and climate change practice. Her practice encompasses climate change, sustainability issues, and transactional and contentious environmental advice. She is an expert on international soft law sustainability standards, and the drafting and negotiation of related environmental and social contracts. She chairs the policy subcommittee of the Legal Sector Alliance on Climate Change and sits on the policy committee of the Green Buildings Council.

Veronica has been leading CIPD’s research on the ‘trust crisis’ and focuses on the link between business strategy, HR strategy and change management. She specialises in working with large, mature corporations in collaborative research partnerships and is particularly interested in exploring the challenges of corporate renewal and transformation. Veronica was previously at the University of Bath, the Cranfield School of Management, and the Judge Institute of Management at the University of Cambridge.

This event concludes a series of high level roundtables and provocations led by Sir John Egan (ex-Chief Executive of Jaguar and BAA), Ian Powell (Chairman of PwC UK), Paul Drechsler (Chairman and Chief Executive of Wates Group), Andy Wood (Chief Executive of Adnams) and Richard Emerton and Anna Penfold (Korn/Ferry). The output from the roundtables with Sir John Egan and Ian Powell are now available. You can find the reports, as well as the other publications coming up, on our ‘Tomorrow’s Adaptive Organisation’ website by clicking here.


29th May 2012
8:00 am - 5:00 pm