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Listening is okay. Acting on what you have heard is harder

‘I would not only invite those at the top to spend their money as a resident .  I would invite them to spend six months  as a carer doing personal care just so that they can actually see what is funding their lifestyle…I don’t think they’d last 24 hours’. These words were spoken, on BBC Panorama,  by Maggie, whose father-in-law, Norman, spent his last years, and £125,000, in a care home owned by HC One. He had suffered considerable neglect. While he was on his deathbed in hospital, no-one from the care home contacted the family to find out how he was: at the same time  the family was notified of a price increase. Read the rest here.

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